Terms & Conditions

Important Notice: Please read these Terms & Conditions carefully before installing, accessing, or using the Kayz Connect mobile applications (iOS and Android) or website. Your access to and use of our services is conditioned upon your acceptance of and compliance with these Terms.

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Professional", "Celebrity", or "you") and Kayz Connect Limited ("Company", "we", "us", or "our"), a company registered in the United Kingdom and regulated by the Information Commissioner's Office (ICO). These Terms govern your use of the Kayz Connect website, the Kayz Connect mobile applications for iOS and Android devices, and all associated communication services, tools, and functionalities provided through our platform (collectively, the "Platform").

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1. Platform Description & User Categorisation

Kayz Connect Limited is a technology and communication infrastructure provider that facilitates real-time voice and video connections. The Platform provides distinct services for three main categories of users:

• Standard Users: Individual users who browse a social feed, follow Professionals and Celebrities, and may book paid calls or chat sessions with them.
• Professionals: Individuals, consultants, practitioners, or business entities providing specialized knowledge, advice, or consultative services across the group on a paid, per-minute basis.
• Celebrities: Public figures, creators, influencers, or notable individuals offering engagement, video, or voice interactions to fans on either a free or a premium, paid-per-minute basis.

2. Eligibility and Account Registration

To access the Platform, you must create a registered account. By creating an account, you represent and warrant that:

• You are at least 18 years of age and possess the legal capacity to enter into a binding contract under UK law.
• You agree to provide accurate, current, and complete information during registration and to keep your account details updated.
• You are solely responsible for maintaining the confidentiality of your account credentials (username, password, or verification tokens) and for all actions, transmissions, and monetary transactions that occur under your account.

3. Specific Financial Terms for Professionals & Celebrities

Professionals and Celebrities who wish to charge fees for consultations or fan interactions must comply with the following mandatory financial integration rules:

3.1. Stripe Integration Requirement

To enable payouts, all Professionals and Celebrities must successfully connect, configure, and maintain an active Stripe merchant account through our designated onboarding workflow during sign-up. Payouts cannot and will not be processed via any alternative methods.

3.2. Revenue Sharing and Fees

The billing rates for paid interactions are calculated strictly on a pay-per-minute or fixed pay-per-interaction basis, as configured by the Professional or Celebrity. Kayz Connect Limited deducts a platform service fee from the gross fees generated by the interaction before the remaining funds are distributed to the provider's Stripe account. All detailed platform commission rates are displayed transparently in the platform dashboard prior to configuration.

3.3. Payout Processing and Taxes

Payouts are processed directly into your linked bank account via Stripe, subject to Stripe's terms of service and standard processing schedules. Professionals and Celebrities operate strictly as independent contractors and are solely responsible for calculating, reporting, and remitting any applicable income tax, VAT, or local levies due to HM Revenue & Customs (HMRC) or relevant international tax authorities.

4. Provider Verification & Acceptable Use

All Professionals and Celebrities must complete identity verification (including a government-issued photo ID, and for Professionals a valid licence or credential where applicable) before they may be listed or receive bookings on the Platform. Verification exists to keep the Platform safe and accountable, not to conceal misconduct. All users, regardless of category, are bound by our Acceptable Use Policy. You strictly agree not to use the Platform to:

• Abuse & Harassment: Harass, abuse, stalk, threaten, or defame any individual, group, professional, or celebrity.
• Prohibited Content: Transmit, request, or distribute content that is unlawful, obscene, fraudulent, harmful, or sexually explicit.
• Deception & Impersonation: Engage in deceptive practices, misrepresent your identity or credentials (especially as a certified Professional), or impersonate any other person.
• Manipulation: Artificially inflate call durations or engage in fraudulent activities to manipulate the pay-per-minute billing metrics.

Kayz Connect Limited retains the absolute right to suspend or permanently terminate accounts found in violation of these provisions, and where required, cooperate fully with UK law enforcement agencies.

5. Feed, User-Generated Content & Community Standards

The Platform includes a social Feed on which Professionals and Celebrities (and, where enabled, other users) may publish posts, images, videos, captions, and other material ("User Content"), and on which other users may view, follow, and interact with that content. This section applies to all User Content and to every user of the Feed.

5.1. Your Responsibility for User Content

You are solely responsible for the User Content you post and for the consequences of posting it. You confirm that you own, or have all necessary rights, licences, and permissions to post your User Content, and that it does not infringe the intellectual property, privacy, publicity, or other rights of any third party. By posting User Content you grant Kayz Connect Limited a non-exclusive, worldwide, royalty-free licence to host, store, display, reproduce, and distribute it on and through the Platform for the purpose of operating and promoting the service. You retain ownership of your User Content, and this licence ends when you delete the content or your account, except where copies have already been shared or must be retained by law.

5.2. Zero Tolerance for Objectionable Content and Abusive Users

There is no tolerance on the Platform for objectionable content or abusive behaviour. You must not post, share, or link to User Content that is:

• Unlawful, hateful, discriminatory, or that promotes violence, terrorism, self-harm, or harm to others;
• Sexually explicit, pornographic, or exploitative, or that in any way involves or endangers minors;
• Harassing, bullying, threatening, defamatory, or that targets or shames an individual or group;
• Fraudulent, deceptive, misleading, spam, or that impersonates any person or organisation;
• Graphic, shocking, or gratuitously violent; or
• Otherwise in breach of Section 4 (Provider Verification & Acceptable Use).

Users who post objectionable content or who abuse, harass, or threaten other users will have their content removed and their accounts suspended or permanently terminated.

5.3. Reporting (Flagging) Content

Every post on the Feed made by another user can be reported directly from the post using the flag button. When you report a post you choose a reason (for example fraud, abuse, disturbance, sexual content, or other) and may add details. Reports are confidential; the person you report is not told who reported them. You may also report a user or contact us at admin@kayzconnect.com.

5.4. Blocking Users

You may block any user at any time from the menu on their post. Blocking a user immediately removes their content from your Feed and prevents them from interacting with you.

5.5. Moderation and Enforcement

Kayz Connect Limited reviews reports of objectionable content and aims to act on them within 24 hours. Where a report is upheld we will remove the content and, where appropriate, warn, suspend, or permanently remove (eject) the user responsible. We may also remove content or restrict accounts at our discretion, without notice, where we believe these Terms have been breached, and may report unlawful content to the relevant authorities. Our moderation decisions are final, subject to any rights you have under applicable law.

5.6. No Endorsement

User Content represents the views of the user who posted it, not those of Kayz Connect Limited. We do not pre-screen or endorse User Content and are not responsible for it, but we are committed to acting promptly when it is brought to our attention as described above.

6. Disclaimers & Limitation of Liability

The Platform is provided on an "as-is" and "as-available" basis. Kayz Connect Limited does not review, verify, or endorse the advice, guidance, statements, or consultations provided by any Professional or Celebrity utilizing the Platform. The Company acts purely as a technological pipeline and communication host.

To the maximum extent permitted under applicable UK law, Kayz Connect Limited shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of:

• Your reliance on advice obtained during a paid consultation.
• Technical service interruptions, call drops, or data loss occurring via the iOS, Android, or web interfaces.

7. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by, and construed in accordance with, the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising under these Terms.

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